Exceeding customer expectations – Our Mission
Despite our nearly a century and a half of manufacturing awnings we find that innovation is still a key element in our mission to meet, if not exceed , customer expectations. Exceeding expectations on projects gives us an immense feeling of satisfaction.
- A key element of our customer service is an original approach to problem solving on difficult installations. Through our investment in digital technology we can overcome challenges with the application of customer logos when traditional sign writing just would not achieve the desired result. An up to date CAD design facility; used by Deans imaginative and creative people, has allowed us to interpret client design ideas and come up with features that they may not even know they need.
- Our investment in an in-house powder coating facility means we are able to meet customer requirements for special frame colours accurately and quickly.
- A fully staffed team of skilled fabricators means that we are able to manufacture special parts, and even complete awnings, when regular commercially available products just will not be suitable.
- And finally, our long serving installation teams know what it takes to ensure every job is fitted safely, securely and with the minimum inconvenience to customers and members of the public alike.
Exceeding expectations is a key element of customer service because it can increase customer satisfaction and help build credibility a fact which is borne out by the continued support we get from customers with household names and, even, International reputations such as some of these depicted here.